FAQ

What is Eldelie Cosmetics?

Eldelie Cosmetics is a skincare brand focused on active-led, gentle, and easy-to-use products for daily skincare routines.

Are Eldelie products suitable for all skin types?

Our products are designed to be suitable for most skin types. However, every skin type is different, so we recommend doing a patch test before using any new skincare product.

Are the products dermatologically tested?

Yes, Eldelie products are positioned as dermatologically tested and designed for daily skincare needs.

Are Eldelie products paraben-free?

Yes, our products are paraben-free.

Are Eldelie products cruelty-free?

Yes, Eldelie products are cruelty-free.

Can I use the toner every day?

The Mandelic Acid + Niacinamide Toner contains exfoliating active ingredients. Start with 2–3 times a week and increase usage only if your skin tolerates it well. Use sunscreen during daytime.

Can I use the serum and moisturizer together?

Yes. Apply the CoQ10 + Vitamin E Renewal Serum first on clean skin, then follow with the Peptide + Ceramide Moisturizing Cream to seal hydration.

Do I need sunscreen while using these products?

Yes. Sunscreen is recommended during the day, especially when using exfoliating products such as AHA-based toners.

Are the makeup removal wipes biodegradable?

Yes, Eldelie Hyaluronic Acid Micellar Makeup Removal Wipes are made with 100% biodegradable wipes.

How long does delivery take?

Standard delivery usually takes 3–7 working days depending on location, courier availability, and serviceability.

Can I return a skincare product?

Due to hygiene reasons, opened or used skincare products are usually not returnable unless they are received damaged, defective, leaking, or incorrect. Please read our Return, Refund & Cancellation Policy for details.