Return, Refund & Cancellation Policy

At Eldelie Cosmetics, we take care to deliver quality skincare products. Due to the nature of skincare and personal care products, returns and refunds are handled carefully for hygiene and safety reasons.

Return Eligibility

Products are eligible for return or replacement only if they are received damaged, defective, leaking, tampered with, or if a wrong product has been delivered.

To request support, please contact us within 48 hours of delivery with your order number, clear photos/videos of the outer package, inner packaging, invoice, and product condition.

Non-Returnable Products

Opened or used skincare products
Products with broken seal or missing packaging
Products damaged after delivery due to customer handling
Products purchased during clearance, sale, or promotional offers unless received damaged/incorrect
Products without valid proof of purchase

Refunds

Once the issue is verified by our team, we may offer a replacement, store credit, or refund depending on the case. Refunds, if approved, will be processed to the original payment method or another suitable method as per the payment gateway and operational feasibility.

Refund timelines may vary depending on banks, payment gateways, and payment method used.

Replacements

If a replacement is approved, it will be shipped to the original delivery address or updated address confirmed by the customer, subject to availability of stock.

Cancellation Policy

Orders can be cancelled before they are processed or shipped. Once an order is shipped, cancellation may not be possible. For prepaid orders cancelled before shipment, eligible refunds will be processed after confirmation.

Damaged or Wrong Product Claims

For damaged, leaking, missing, or wrong products, customers must share an unboxing video and clear images wherever possible. Claims raised after 48 hours of delivery may not be accepted.